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Table of Contents

CONTENTS

I- INTRODUCTION

  1. What is Verboice?
  2. How does it work?
  3. What can I use it for?
  4. Why use Verboice?

II- VERBOICE WEBSITE

1- Getting Start

  1. Verboice Website
  2. Sign Up

2- Project Management

  1. Create a New Project
  2. Edit Project
  3. Delete Project

3- Project Call Flow Management

  1. Create a New Project Call Flows
  2. Edit Project Call Flow
  3. Delete Project Call Flow

4- Project Call Step Management

  1. Create a New Project Call Step
  2. Understanding the controls in Verboice
  3. Using Controls in Verboice
    1. How to use "Play" control
    2. How to use "Menu" control
    3. How to use "Input" control
    4. How to use "Forward Call" control
    5. How to use "Link" control
    6. How to use "Branches" control
    7. How to use "Hang Up" control
    8. How to use "Record" control
    9. How to use "Date" control
    10. How to use "Register" control
    11. How to use "Deregister" control
    12. How to use "Detect Language" control
    13. How to use "Mark as failed" control
    14. How to use "Mark as successful" control
    15. How to use "Call Back" control
    16. How to use "Send SMS" control
  4. Edit Controls in Verboice
  5. Delete Controls in Verboice

5- Channel Management

  1. Create a Channel in Verboice
    1. Create Callcentric channel
    2. Create Custom channel
    3. Create Sip channel
    4. Create Skype channel
    5. Create Twilio channel
    6. Create Voxeo channel
  2. Edit Channel in Verboice
  3. Delete Channel in Verboice

6- Setting up Testing Channel By Using Callcentric

“The below instruction is showing how to setup Verboice channel by using callcentric channel.”

  1. STEP 1: Create Callcentric Account
  2. STEP 2: Configure Callcentric with Verboice Channel
  3. STEP 3: Setup Softphone by using X-Lite
  4. STEP 4: Configure X-Lite with Callcenric
  5. STEP 5: Calling from X-Lite to Verboice

"Video of Setting up Testing Channel By Using Callcentric"

7- View Project Call Log

8- Verboice Phone Book

9- Verboice Resources

10- Verboice External Services

11- Verboice Reminder Group

  1. Create Reminder Group
  2. Edit Reminder Group
  3. Delete Reminder Group

12- Reminder Schedule

  1. Create Reminder Schedule
  2. Edit Reminder Schedule
  3. Delete Reminder Schedule

13- Feeding project activities

III- RELEASE NOTES

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