To make or receive a call from users, you have to create channel. Channel is the route that allows Verboice to be able to receive and make phone calls.

1. Click on Channels menu to start create channel in Verboice.
   
2. Click on Combo box with label Create new… and it will drop down the list of channel type that you are going to create.
   

There are 5 different channels type that you can create:

• Callcentric channel
• Custom channel
• Sip channel
• Skype channel
• Twilio channel
• Voxeo channel