User Tools

Site Tools


Understanding the controls in Verboice

We should understand clear the used of control in Verboice before starting designing call flow. Below is the description of control in Verboice.

: This is Play control. It's used to play an audio file like welcome message or explaination.

: This is Menu control. It's used to create an option for user to select. For example Press 1 to answer the question and Press 2 to exit.

: This is Input control. It's used to get the data input from user in the call flow. Example the system asks you to input your age to the system.

: This is Forward Call control. It's used to forward a call to another number.

: This is Link control. It's used to links from one step to another step inside call flow.

: This is Branch control. It's used to make branches and send the caller to one call branch based on pre-defined condition(s).

: This is Hang Up control. It's used to terminate call.

: This is Audio Record control. It's used to record user voice message into the system.

: This is Date control. It's used to store the user date input into the system.

: This is Register control. It's used to register user phone number into reminder group for remind back to the caller later.

: This is Deregister control. It's used to unregistered user phone number from reminder group.

: This is Detect Language control. It's used to provide language selection when your project supports multiple languages.

: This is Mark as failed control. It's used to mark the user call as failed.

: This is Mark as success control. It's used to mark the caller as successful.

: This is Call Back control. It's used to call back to the caller immediately after hang up.

: This is Send SMS control. It's used to send the text message to the caller.