Menu Control is used to provide menu options allowing the caller to choose.
When you click on Menu control you will see the Menu step is added into the Call flow panel and on the right side is the Menu control setting as shown below:
There are 4 different sections in setting of control Menu at the right side panel.
This section is about the guide to caller to understand what options they allow to choose when they call the system.
This section sets how many times the system will try interact with the caller in case s/he didn't select any choice by pressing phone keypad or pressing an invalid one. After final attempt fails will allow you to create the next step if the caller failed to select any given choices.
This section is where you add option that would respond to phone key press. Note that you have to configure of the action you have chosen.
The system will store the caller input into contact database with the name you have given in the text box.
Below is the screenshot of Menu control showing that when caller press 1 will play first play, when user press 2 will play the second play and if user press 3 the system will terminate and store call response to “intro_menu” variable.